PAYMENT

To order any items from my shop, please just click the "Add To Cart" button next to the item you want, and follow the instructions to checkout the contents of your cart.

The checkout process is handled by Paypal, a secure payment processing company. You don't need a Paypal account, but can pay with your credit or debit card and I will never see your card information, only your shipping address, email address and the details of your order.

All prices are in Pounds Sterling but you can pay with any currency you like - Paypal will do currency conversions automatically during checkout, but for approximate conversions visit http://www.xe.com/ucc/

If you have any problems placing your order, please send me a message via the contact form to let me know what you want to purchase and I will send you an invoice direct via email.

SHIPPING

I ship 1st Class within the UK and Airmail internationally to most destinations worldwide. The total postage you will pay will be displayed in your shopping cart once you select your country & click the "update cart" button.

There is no shipping charge for my PDF patterns as these are digital items which will be sent via email. PDF files will be emailed within 48 hours of cleared payment. Please check your spam folder if your order does not arrive!

All other orders are shipped asap, 1-3 days after I receive cleared payment. I will send a shipping confirmation email to let you know your order is in the post. Please make sure your Paypal address is up to date and accurate as I cannot re-send or refund orders posted to an outdated address.

International Airmail normally takes 3-7 working days to arrive depending on your location but can take up to 4 weeks due to delays at customs, postal holidays or bad weather. If you are worried about your parcel please get in touch! Buyers are responsible for any customs charges.

REFUNDS + EXCHANGES

Due to the nature of the product, PDF purchases are non-refundable. Please read the listing information carefully before you buy and contact me before ordering if you have any questions. If you encounter any problems with the patterns I will, of course, be happy to help!

For other orders, if you are not happy with your purchase please contact me within 14 days of receiving your order. You must contact me before returning any items and obtain proof of posting. I reserve the right to refuse any returns if the condition of the goods differs from that which was sent out.

SAFETY + ALLERGIES

Many of my items are great for the young at heart but they are not toys and they are not designed for children under 14.

The felt I use may have a low wool content (up to 30%) and my brooch backs are nickel plated.

PLEASE NOTE

All of my stitched designs are handmade by me, from my own original ideas and patterns. Please respect this and do not copy my work or images. I retain the copyright on my designs even after sale. The handmade items you receive will be made from the same pattern and materials as the ones pictured in my shop, but may vary in small details because of their handmade nature.

The colours in my photographs are as accurate as possible, but these may appear differently on different computer monitors.

All transactions are subject to UK law.