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Laura Lupin Howard

Information & Terms

PAYMENT

To order any items from my shop, please just click the "Add To Cart" button next to the item you want, and follow the instructions to checkout the contents of your cart.

The checkout process is handled by Paypal, a secure payment processing company. You don't need a Paypal account, but can pay with your credit or debit card and I will never see your card information, only your shipping address, email address and the details of your order.

All prices are in Pounds Sterling but you can pay with any currency you like - Paypal will do currency conversions automatically during checkout.

SHIPPING

I ship 1st Class within the UK and Airmail internationally to most destinations worldwide. The total postage you will pay will be displayed in your shopping cart once you select your country & click the "update cart" button.

There is no shipping charge for my PDF patterns as these are digital items which will be sent via email. PDF files will be emailed within 48 hours of cleared payment. Please check your spam folder if your order does not arrive! For instant pattern downloads, please visit my Etsy shop,

If you've signed up for my Letters from Lupin snail mail club, your items will be sent out as detailed in the item listing. Please make sure your Paypal address is up to date and accurate as I cannot re-send or refund items posted to an outdated address.

International Airmail normally takes 3-7 working days to arrive depending on your location but can take up to 4 weeks due to delays at customs, postal holidays or bad weather. If you are worried about your post please get in touch!

REFUNDS + EXCHANGES

Due to the nature of the product, PDF purchases are non-refundable. Please read the listing information carefully before you buy and contact me before ordering if you have any questions. If you encounter any problems with the patterns I will, of course, be happy to help!

For other orders, if you are not happy with your purchase please contact me within 14 days of receiving your order. You must contact me before returning any items and obtain proof of posting. I reserve the right to refuse any returns if the condition of the goods differs from that which was sent out.

All transactions are subject to UK law.


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